Legal
Shipping and delivery
At Ponté, we aim to process and deliver your order as quickly and safely as possible.
Order Processing Time
All orders are processed within 1–2 business days after payment is confirmed. Orders placed during weekends or public holidays will be processed on the next business day.
Shipping Methods & Delivery Times
We offer various shipping options depending on your location. Estimated delivery times are as follows:
Domestic Shipping: 1–3 business days
International Shipping: 4–10 business days
These timeframes are estimates and may vary based on the carrier, destination, and external factors such as customs or delays beyond our control.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number. Tracking information may take up to 24 hours to update.
Shipping Costs
Shipping costs are calculated at checkout based on the selected shipping method and destination.
Lost or Damaged Shipments
If your package is lost or arrives damaged, please contact us immediately at [your contact email] so we can assist you in resolving the issue.
Payment Information
Ponté offers secure and convenient payment options to ensure a smooth checkout experience.
Accepted Payment Methods
Credit cards (Visa, MasterCard, American Express)
PayPal
Apple Pay / Google Pay (if applicable)
Bank transfer (where available)
All payments are processed securely through certified payment providers. We do not store or have access to your full payment details.
Currency
All prices displayed on our website are in [insert currency], including applicable taxes unless stated otherwise.
Payment Verification
To protect against fraud, some orders may require additional verification. If this is the case, we will contact you directly.
Right of Withdrawal / Return Policy
We want you to be fully satisfied with your purchase from Ponté. If for any reason you are not, you have the right to withdraw from the purchase under the following conditions.
Right of Withdrawal
You have the right to withdraw from your purchase within 14 days without providing any reason.
The withdrawal period begins the day you receive your order.
To exercise this right, you must notify us by email at [your contact email] with a clear statement that you wish to withdraw from the contract. You may use the standard withdrawal form, but it is not required.
Return Conditions
Items must be returned in their original condition, unused, and with all original packaging and labels.
Returns must be shipped back within 14 days after informing us of your intention to withdraw.
The customer is responsible for the return shipping costs unless the item is defective or delivered incorrectly.
Refunds
Once we receive and inspect the returned item, we will process your refund within 14 days.
Refunds are issued to the original payment method.
We may withhold the refund until the returned goods have been received.
Exclusions
The right of withdrawal does not apply to:
Custom-made or personalized items
Sealed items that cannot be returned for hygiene reasons once opened (e.g., cosmetics, undergarments)